• Abby Stoddard, PharmD,MBA

Budtender Input Needed for Survey with Veterans Administration and University of Pittsburgh

Re-sharing from the Oregon Retail Cannabis Association

The Client Centered Network is all about building collective cannabis knowledge, so when our friends at the Oregon Retail Cannabis Association put out a call for this survey I had to share. The University of Pittsburgh and the US Veterans Affairs Administration has put together a survey to help determine what information consumers are asking for and receiving from front-line retail workers in the cannabis industry. The goal is to develop information for veterans on how to best use cannabis. It's brief, online and participants are paid for their time. Click here for the survey link.

Below is more about the survey from the University of Pittsburgh as shared by the Oregon Retail Cannabis Association. If you're a front line cannabis worker please consider taking the survey and sharing it with your managers and coworkers. It may help the VA learn how to best serve members in need of cannabis medicine, and your experience and input is critical. There is also contact information below for the researchers running the survey if you have any questions.

From the University of Pittsburgh to the Oregon Retail Cannabis Association:

Hello, We are reaching out on behalf of the University of Pittsburgh’s Center for Research on Healthcare. We are writing to ask whether you would be willing to send this survey to front-line staff who interact with customers regularly:

SURVEY LINK: The online survey will take 15-20 minutes to complete, and those who participate can choose to receive a $10 gift card or will be given a random chance to being chosen to receive a $250 gift card.

This survey is for a research study that will evaluate the decision-making involved in customer service and guidance provided to marijuana dispensary customers. The data will also help us to understand differences in training practices that may vary between states. We are contacting marijuana dispensary management throughout the United States in an effort to collect information through an online survey. This survey asks questions about staff training, knowledge about cannabis products, observations they make in their interactions with patients, and other cannabis-related topics. 

There are no foreseeable risks involved in taking the survey. We predict that this research will produce important findings that may benefit the cannabis industry and its customers, as well as healthcare providers who serve these patients. Participation is voluntary and the survey can be ended or withdrawn at any time. This study is being conducted by Dr. Jessica Merlin who can be reached at with any questions. 

We would like to maximize participation. So, if you would like to participate, please send the survey to as many eligible staff members as possible. A staff member is eligible to take our survey if they: 1.) have worked at the dispensary for at least 3 months, 2.) educate, counsel or otherwise help customers make decisions about cannabis, and 3.) are at least 18 years of age. Some eligible position titles include (but are not limited to): sales associates, patient care associates, sometimes called “budtenders” in recreational states, managers, and pharmacists. 

Thank you for your consideration. Sincerely, University of Pittsburgh  Center for Research on Healthcare

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